Larry & John,
I wanted to take the opportunity to thank you for a job well done. Both of you have always exceeded our expectations with our rental properties. From managing, leasing, taking care of repairs etc, you both have been fantastic! Thank you for doing a great job in selling our properties as well! If we ever re-enter the real estate market in Austin again, we will definitely come back to you! It has been a pleasure working with you both! Please feel free to use us as a reference, both verbally and in print. Thanks again and all the best to you both!
We are small-scale property owners. We have been
genuinely pleased with the management services that John Pendleton has provided.
We have been with him for over two decades. That should speak to his basic
Gideon and Andree F. Sjoberg
John & Larry,
Thank you for the opportunity to write this letter of recommendation and
endorsement of Prime Properties. In managing our portfolio of over 30 units,
you have always demonstrated professionalism and integrity. You have been
competent, honest, and made every effort to keep costs at a minimum. Most
importantly, when things have gone wrong, you have handled the situation in a
timely and satisfactory manner.
We have been thoroughly pleased with Prime Properties and
are grateful for our Realtor®'s initial recommendation to consider you as our
We have no doubt your future clients will be similarly
pleased with your professional residential management services.
K & S Diversified Investments, Inc.
I wanted to drop you a line and let you know how pleased we've been with the
service you've given us on the properties Prime Properties manages for us. I
appreciate the flexibility you've demonstrated in working with us and potential
tenants in these difficult economic times, as well as the honesty and integrity
you (and your firm) have shown us over the past several years. I'm sure that
those character traits are not lost on potential tenants.
My original purpose in writing you was to thank you for the
assistance you gave to one of our employees several months
ago. He was buying his first home and was at lost ends on how to proceed.
Every time he'd ask me for more advice on financial and/or real estate matters, I
respond with "Call John". Thanks again!
Carl F. Paul
President of Golfsmith
We would like to thank you for your many years of management of our
properties. We asked you to take over management of our properties after we
had a bad experience with our previous property manager. We are very satisfied
with your management since you began managing our properties over 20 years ago.
Your tenant selection, property maintenance and expense control have been
excellent. Most of all, we rely on your honesty and integrity. Communication
with you is superb. I feel that I can call you at any time for your expert
opinion. You have helped me many times by recommending individuals for
maintenance projects at my own residence. I rely on your expertise both in
leasing and sales. It makes my life a lot easier not having to worry about
Ben and Linda Taylor
Over the years we have engaged a couple different management
companies. Prime Properties has shown, hands down, why they are so highly
regarded among real estate professionals. We have been pleased and impressed by
the breadth of knowledge of each person we have interacted with there. We have
deeply appreciated the ready communication, something we found sorely lacking at
other management companies we've engaged. We know that when we contact Prime
Properties, our concerns or questions will be addressed quickly and thoroughly
and we will be treated with patience and courtesy throughout, even though we
have only one property represented by Prime Properties. When it comes time to
purchase other investment properties, we can't imagine turning to anyone else to
Thanks for all your great work.
Joyce and John Sherry
Aloha John and Larry,
As an out-of-state property owner, it is crucial that I can
depend on my property management company to help me effectively manage my
property and maximize my investment.
Over the years, I have encountered several unscrupulous property managers and
had to deal with many problems that resulted from their actions as well as their
Since partnering with Prime Partners in
August 2006, I have regained my sense of trust and appreciation for the
management services that you have provided.
I appreciate the fact that my Austin properties are currently 100 % occupied and you are keeping the expenses in
check. The monthly income/expense
statement for my multiple properties is accurate and easy to comprehend.
One of your best attributes is your availability and responsiveness to my
phone calls and emails.
Thank you for your help with these properties. Keep up the good work.
In the six years we have been involved with Prime
Properties, I have had occasion to meet and deal with numerous Austin real estate, lending and legal professionals. These
contacts have confirmed the sterling reputation of Prime Properties. Despite this, we have been actively solicited to take our business
elsewhere. This has never been a consideration for us as we simply receive more
competent service for our management dollar with Prime Properties and we trust
them without reservation. Should you decide to allow Prime Properties to serve
you, you will not regret the decision. We certainly looked upon
this time when Prime Properties became our managers as opportune and fortunate.
Stephen J. Smith, Attorney
I would recommend Prime Properties because of their
level of service, honesty and concern for their customers.
Baker, Vice President and Manager, Austin TX
(Bank Trust Department)
We have been investment property owners in the Austin area for a period of seven years. Since we live 160 miles away it has been necessary for us to engage an
"on hand' management team to protect our best interests.
Our decision in 1981, on the recommendation of
friends, was to employ Prime Properties and its Managing Partner, Mr. John
Pendleton to act in our behalf. That
decision has never caused us a moment of regret.
Our units have been occupied on an on-going basis. The tenants have been carefully selected. Rents have been collected on time and their disbursement has been made
properly and promptly.
When repairs have been necessary Mr. Pendleton and
his people have attended to them with dispatch. Our costs in that area have always reflected attention to costs in our
behalf. Those visits we have made to
our properties have evidenced to us that upkeep is an important part of Prime
Properties' service to its clients
Our seven years experience with the subject company
tells us that recommending their services to others is not only our obligation
but our distinct pleasure.
Lorand and Joy Tritter
It is our distinct pleasure to highly recommend Mr. John
Pendleton and Prime Properties. We have been clients of Prime Properties
for over seven years, and, during this time, have come to appreciate the many
talents of this organization and its management team.
We do not live in the vicinity so it is necessary to rely
on the judgment and integrity of our property manager. Without hesitation,
I can endorse the actions, decisions and advice given to us by Prime Properties.
We have not had to "second guess" their decisions. The actions taken were
obviously based on years of experience, for in every case the results have been
Integrity is an important element in any relationship, be
it personal or professional. We can trust Prime Properties at their word.
This extends to the management of our property, the billing of repairs (which
are the most reasonable), or advising us on future investments.
Then, too, when dealing in money matters, you look to
someone in whom you have confidence, who has a broad breadth of experience and
who will give you a forthright answer to the hard questions. That is why
we look to Prime Properties to handle our property. In sum, Prime Properties is
a professional, full service management team and it shows.
Paul and Valerie Gosnell
John Pendleton of Prime Properties managed my commercial
and residential properties for over 10 years. He is one of the most honest
persons I have ever known. I trust this reporting and rent collection
His maintenance services are reasonably priced
and adequate quality. He is normally easy to reach by phone in order to get
John's many years of leasing expertise are evident,
particularly in down market. I believe that you would be very satisfied with his
services as a property manager.
LaVada S. Jackson
Since 1983 Prime Properties has been
managing the rental of a house I own. They have done an excellent job, balancing
my goals, the needs of the tenants, and care of the house. When the house or
yard needed normal maintenance or repairs they organized it and provided
detailed accounting of the work. When the house needed major repairs - a new
roof for example - or the yard needed major work - a new fence for example -
Prime Properties consulted me, and providing lists of options and their likely
expense, so that I could make informed decisions. The house continues to be
managed by Prime Properties. I have no intention of changing. Ever.
Dear Prime Properties,
I wanted to drop you this short note to thank you for your
continuing services in regard to my investment properties in
Austin. Needless to say, it would be impossible to rent
and maintain these homes from my location.
You have shown that your many years in the property
management business have taught you well. This is especially apparent in the
tenant screening and selection process which increases tenant retention and
reduces the wear and tear on my homes associated with new tenant move ins. The
quality of this process also makes all of our lives easier because of the
reduced need for collections, evictions and associated cost and hassles.
And I get paid on time with accurate reports and
accounting. What more could I ask?
Dear Prime Properties,
I have been extremely pleased with your service managing my
property in Austin. Peace of mind is
so important especially as an out of state owner. Your friendly and courteous
demeanor always make it easy for me to pick up the phone if I have any concerns,
knowing that they will be answered and taken care of. I can not thank you enough.
John Pendleton and Prime Properties have managed my Oak
Hill area condo for several years.
It has been done well, which is very important to me since I live more than six
hundred miles away from Austin. I count on them for getting it rented, taking care of whatever problems
arise, and for the maintenance needed. They are also reliable about sending me accounting papers giving
information about costs of services and about rent received and then mailing me
a monthly check. I would certainly
recommend them as honest and dependable property management people.
Dear Prime Properties -
My wife and I have always owned rental properties in and around our own
neighborhood in California.
Because we have always invested locally and managed our own homes, there had
never been a need to use a property management company. We had always thought
about purchasing investment homes in other parts of the country but we were
always hesitant since we would have to rely on others to manage them. Not to mention, one that would be 2-3 states away and at best a 4 hour
plane flight away. In the late fall of 2006 we came across an amazing
opportunity for a home in the Round Rock area. Along with all the paper work and
working with our local agent we had to quickly determine which property
management company would get our business. My wife talked to our Round Rock Real
Estate agent and she provided us with 2-3 management companies in the area.
After the initial preliminary calls my wife was very pleased with the
information and rapport she built with John Pendleton with Prime Properties. I
also called and spoke with John several times before making a final decision.
For us, being as far away as we are in California,
we needed a firm that was well experienced in the market and knew the trends and
potential risks. John's group took care of everything and for a investor out of
state, they had perfect answers to sometimes the most daunting questions. We
looked at the property management company as a true partner in business with us
and one that we had to count on.
Overall we have been very pleased with our partnership with Prime Properties and
would recommend them to anyone that is seeking a well organized and professional
Thanks Prime Properties!
Bill and Michelle McHargue
John's clients always come first. It is with
pleasure that I recommend Prime Properties. You will be very pleased with their
Carl Hardin, III
I live in California and finding a reliable company to handle my
business affairs was a major concern. During my association with Prime Properties I have found them to be
totally reliable in all aspects of my business. As a CPA and professional in the finance field, I am very cost conscious.
As such, I appreciate their efforts to monitor all costs, as well as their
integrity in the handling of collections and the maintenance services they
provide. I would highly recommend
Prime Properties' services.
Frances Graham (CPA)
I have been most pleased with Prime Properties'
services, especially with their expertise in the maintenance of the properties.
In addition to quality service, their management and maintenance costs are quite
reasonable. I have lived abroad most
of the time my property has been rented and therefore it has been impossible for
me to visit Austin and inspect it. All this time, however, my mind has been at ease, as I have found that
Prime Properties can be trusted to manage the rentals and oversee the upkeep of
Mr. Pendleton has additionally acted as my real
estate broker in the sale of one of my properties in Austin. This
sale was accomplished in a most satisfactory manner.
I have found Mr. Pendleton completely honest,
reliable, sincere and very helpful in making suggestions for the improvement of
I can recommend Mr. Pendleton for real estate
property management and brokerage activities without hesitation.
George W Varnum
Prime Properties' management abilities, contacts,
advertising, and care keep my property in good condition and well rented. I appreciate their promptness and interest in the management of my
Dear John/Prime Properties,
Bob and I both appreciate the careful and
professional way you have handled our property for the past ten or twelve years.
James Greer, Attorney
We became acquainted with John Pendleton, managing Partner
of Prime Properties, about six or eight years ago. At that time he was asked to
lease and manage rental property for us when we moved away from
We were very impressed by his ability to secure reliable
renters in a short length of time at a rate that we thought was reasonable.
About two years ago we asked him to again take over some
rental property in Austin at a time
when it was not so easy to rent, and the property itself was such a unique house
that we were very anxious to have the proper sort of renters.
Once again John came through with flying colors and secured
renters for us.
Not only does John have excellent leasing abilities, but
the maintenance services he provides for the rental property we have is
exceptionally reasonably priced and very dependable.
Perhaps most important of John's attributes is his
forthrightness and honesty in dealing with us. We have found him to be
very up front about every aspect. He is also outstanding in paying
attention to small details.
For all the above reasons, we would like to heartily
recommend John Pendleton to anyone who is seeking someone with excellent leasing
and management skills.
Gordon Mayes and Carol C. Sadler
I would highly recommend Prime Properties for property
management. I have had nothing but completer satisfaction with their
I have been especially pleased with their prompt
maintenance services (their employees are friendly and very efficient and I have
had them repair my personal residence and it saved me money.) Their
selection of renters has been excellent (much better than when I tried to rent
I can't add too much more except that Prime Properties is a
quality firm and I would highly recommend them for any type of property
Stephen D. Wilson
Prime Properties (John Pendleton et al) has managed rental
properties for me since the early 1980's. During that period I have
developed great respect for their judgment, integrity, and business skills. They
have exercised prudence in leasing the properties and in control of maintenance
costs. Based on my experience, I can certainly recommend them as an honest, hard
working and knowledgeable organization.
J. H. Henson
Dear John/ Prime Properties,
As Investors, Connie and I want to express our appreciation
to you and your staff for your conscientious management of our property during
the past three years. You certainly have demonstrated reliability and
careful attention to maintenance details and have provided a prompt, clear
documented record of income and expenditures. Many thanks for your
professional expertise and continued assistance.
I feel that Prime Properties has done exceptional job in
managing my property. They keep me up to date with a clear and concise
accounting statement every month. They have done an excellent job of
keeping my property rented even in a slow Austin Economy.
I feel that anyone who needs professional management
services would be very satisfied using Prime Properties. I have used them
for the past five years and I can recommend them very highly.
R. Steven Ballback, D.D.S.
Dear John Pendleton / Prime Properties,
I am delighted to be able to recommend you to other
potential clients for management of property. I found that you have been
responsive to my needs quickly and have maintained the property and managed it
well. I felt that you've been honest and straight forward in dealing with
me about the realistic cost of improving the property for renting as well as
cost involved in getting clients into the property. I would certainly
recommend you to other people and look forward to accumulating some other rental
properties to have you manage.
William Race, M.D.
Letters are available verifying all of the reference quotes above.
Dear Prospective Clients,
We at Prime Properties are very proud of the trust we have
been given by our friends and clients, doctors, lawyers, professors,
professional investors, engineers, bankers, financial planners, Realtors®,
military officers, CPAs, CEOs and everyone else.An extensive list of references and letters of recommendation
are available upon your request.
We look forward to meeting with you or your clients to
discuss our services and fees. We welcome your referrals and recommendations. We
want to be your property managers!
John Pendleton & Larry Parks
Prime Partners LLP
d/b/a Prime Properties